Elements and Performance Criteria
- Monitor, maintain and improve sales and service delivery.
- Implement, communicate and review policies and procedures for sales and service delivery on a regular basis.
- Maintain adequate resource allocation for client service provision in line with store policy and procedures.
- Resolve customer complaints that have been referred by staff, according to store policy.
- Ensure sales and service targets and plans are consistent with quality and functional specifications.
- Monitor sales and service targets and plans to ensure that customer requirements are met, and take appropriate remedial action if required.
- Communicate sales and service targets and plans to relevant personnel according to implementation schedules.
- Provide feedback to staff on operations and outcomes.
- Encourage staff to take responsibility for meeting customer requirements.
- Seek and use feedback from customers to improve future operations.
- Take corrective measures to minimise factors that may cause disruption to operations.
- Monitor and evaluate effectiveness of corrective actions for future operational planning.
- Ensure current and accurate records on sales are available to authorised personnel.
- Interpret and act on relevant reports as required.
- Negotiate supply of goods.
- Negotiate and implement arrangements with suppliers according to store policies and procedures and communicate to relevant personnel.
- Authorise and communicate special pricing arrangements and customer payment agreements to relevant staff and management personnel according to store policy.
- Monitor records of suppliers and stock for accuracy and legibility and take appropriate action where necessary.
- Identify and communicate to relevant personnel market factors affecting supply.
- Convey complete and accurate records of negotiations and agreements to appropriate personnel within designated time limits.
- Take immediate corrective action where potential or actual problems with supply are indicated.
- Identify and develop new suppliers to maintain and improve sales and service delivery.
- Establish customer requirements.
- Provide productive work environment.
- Establish and maintain a sufficient supply of resources of the necessary quantity and quality to meet customer requirements.
- Regulate and monitor access to and use of resources for maximum efficiency.
- Maintain staff working conditions that meet requirements of relevant legislation and store policy.
- Ensure that maintenance frequency and use of equipment conform to recommended schedules and procedures.
- Replace, repair or adapt resources that do not meet requirements as soon as practicable and with minimum disruption to work activity.
- Communicate recommendations for improving conditions to relevant personnel within designated timeframe.
- Maintain complete, accurate records and make them available to authorised personnel.